Our policy lasts 30 days. If 30 days have gone by since your purchase, we, unfortunately, cannot offer a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom goods, including all jerseys, team sweatshirts, dryfit, and all other sublimated items cannot be returned or exchanged. When making a custom purchase, please be mindful of the order details and size charts because all sales are final for those items.
To complete your return, we require a receipt or proof of purchase and your order number. Please contact our Service Provider’s customer service department via email: Contact@DOTEXE.com Our team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. If so, they will provide instructions on how to return/exchange an item.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@DOTEXE.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@DOTEXE.com and send your item to 3200 E Spring St, Unit B, Long Beach CA 90806.
To return your product, you should mail your product to: 3200 E Spring St, Unit B, Long Beach CA 90806
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
ROUTE SHIPPING INSURANCE
DOTEXE is proud to partner with Route+, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from
the date the package was marked "delivered." Claims for packages presumed to be lost
(where the status is not "delivered") must be filed after 7 (20 for international) days and
within 30 days from the last checkpoint.
Q: What is Route?
A: We’ve partnered with Route—a package protection and tracking solution—to give
our customers the best possible delivery experience. Route offers a few options to
improve the experience:
Route+ is premium package protection for your online orders. When you add
Route+ at checkout, you can easily file claims for lost, stolen or damaged
packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one
place. No need to dig through your email for tracking numbers, dynamic maps
and real-time shipping updates keep you in the loop throughout every part of
Haven’t downloaded the app yet? Download here